Terms of Service

General

Welcome to the SecreTrip travel agency (hereinafter: the “Website Management” and/or the “Company“).

Any use of the website constitutes acceptance of the Terms of Service and engagement with us, and the limitations contained in this document.

The document may be changed from time to time, and it is the responsibility of the User/Browser/Client to check for updates every time they enter the website. Browsing the website and/or using it in any way constitutes agreement to these terms and an undertaking to act according to them. It is clarified that this document constitutes a legally binding agreement in all respects, obligating the User/Browser/Client in all its aspects.

1. The travel agent reserves the right to change, cancel, or limit a contract with the Client at any time without complaint.

2. Approval of the price quote or the availability of dates given to the Client for any product (flights, accommodation, rental car and transfers, attractions, etc.) is subject to supplier approval and according to the terms settled with them from time to time.

3. The travel agent reserves the right to inform the Client at any time of any change or cancellation of any product due to date unavailability or supplier constraints, even in emergency situations in that country or geographical area, without the Client being entitled to remedy or relief.

4. In addition to what is stated in clause 3, if and when the Client has the right to a full or partial refund, according to the agreement with the supplier, and provided that the reason for the refund is justified according to the supplier’s service contract, the Client will be offered a monetary refund option minus a fixed cancellation fee, which is specified in every price quote, or an alternative according to the agreement with each supplier.

5. In case of cancellation of any service, the Client consents and is aware that if they are entitled to a refund, or within the framework of a cancellation option, the Agency fee (which varies from product to product) + cancellation fees + clearing and conversion differences will be deducted from any refund. If the Client is reimbursed by an external insurance company, the reimbursement will apply to the cost of the service itself, excluding the Agency fee which will vary from product to product.

6. The Client consents to the payment of a commission for any service that requires it, in addition to the amount offered to them for the handling of the overall trip planning and the deposit.

7. The Client consents to the deduction of cancellation/handling fees if they cancel or change their flights and stays in accommodation venues. The Client consents to the travel agent using and charging their payment method in order to pay the supplier and/or through a platform they work with.

8. If the Client refuses to pay any required payment for any reason, at any point in time, for a service they received (including trip planning, consultation, and booking management), they are aware that they will not receive any response regarding their bookings and requests until the payment is settled, and without any recourse or remedy.

9. The Agency reserves the right and will not hesitate to pursue its rights through legal proceedings on any necessary matter.

10. If the Client chooses not to make all required bookings for their vacation through the Agency, they consent that the planning tariff will be increased by $5 per day of travel.

11. If the Client is outside of Israel, communication with the travel agent will take place via email, WhatsApp, or a WhatsApp call during the defined working hours. In case of emergency, the Client may contact the travel agent via email or WhatsApp at any time of the day.

12. A Client who decides to travel during a holiday or on Shabbat (Saturday) will be aware that we are unavailable on these days, and in case of incident or emergency, they must contact their external insurance company.

13. A Client who books independently through the “Independent Bookings and Vacation Preparation” tab consents that they are aware they are booking with an external booking system, and that any claim, reservation, complaint, or remedy will be directed towards the platform from which the booking was made.

14. Monetary refunds for deposits or planning fees:

    • a. If the planning is canceled by the Client – no monetary refund will be given at all.

    • b. If the Agency cancels the contract with the Client according to Clause 1, a refund will be given only if no preliminary planning work has been carried out yet. (E.&O.E.)